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Database Troubleshooting Guide: Website Security Error

This guide identifies and provides solutions to common database access problems including login and browser specific issues.

Internet Explorer

When accessing a GGU database that requires a secure connection, Internet Explorer 7 or later may display an error and deny access to the site. To access the database, you must add a security exception for the site to Internet Explorer.


GGU Business Library uses a security certificate which will help eliminate security exception errors on the browsers.  However, when database vendors choose to move to a secure site we usually don't learn about that move in advance. The process to add their new link to our certificate can take up to three weeks. In the meantime, please use the procedure below to install the certificate on your browser. 

 

To fix the problem, do the following when the error occurs with Internet Explorer:

  1. Click Continue to this website (not recommended).
  2. A red Address Bar and a certificate warning appear.
  3. Click the Certificate Error button to open the information window.
  4. Click View Certificates, and then click Install Certificate.
  5. On the warning message that appears, click Yes to install the certificate.

Note: If your computer has Windows Vista installed, it may be necessary to first exit Internet Explorer, right-click the Internet Explorer icon, and select Run as Administrator before performing the above steps.

Ask-A-Librarian

If none of the information in this guide resolves your problem, please contact the Business Library Reference Desk:

 

Contact Us


Please be sure to include the following information:

 

  • Browser name & version
  • Name of database/resource,
  • Specific steps taken,
  • Specific error messages seen,
  • Time & date of error,
  • Your location (home, work, etc.).