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Database Troubleshooting Guide: eLearning Links

This guide identifies and provides solutions to common database access problems including login and browser specific issues.


If you are having problems accessing articles or reserve materials linked in eLearning:

Clear the cache on your browser, then close and reopen it. Go directly to the Business Library’s homepage and click on Browse A-Z Databases or Find Course Reserves. Please review the guide we have for locating Harvard Business Review articles

If you are trying to access a journal:

Use the Journal Finder to look up the journal and connect to the article you want.

If you are trying to access course materials on reserve:

Click on Course Reserves --  then enter either the Course Name or Course Instructor to find your class.

If you still cannot access library resources, contact the Business Library Reference Desk by phone (415-442-7244) or by email.


If none of the information in this guide resolves your problem, please contact the Business Library Reference Desk:


Contact Us

Please be sure to include the following information:


  • Browser name & version
  • Name of database/resource,
  • Specific steps taken,
  • Specific error messages seen,
  • Time & date of error,
  • Your location (home, work, etc.).