Database Troubleshooting Guide 

If none of the information in this guide resolves your problem, please contact the University Library Reference Desk:

Please be sure to include the following information:

When accessing databases from an off-campus location (e.g., work, home), you will be prompted to login with your surname and GGU ID number; your surname is your last name or family name. Note: If you have recently changed your surname, but not alerted GGU to the change, please login with your previous surname and contact the Registrar's office to request a name change in your student records.

By far the most common problem people experience when attempting to access a database or course reserve material is that they have entered an improperly formatted GGU ID number.

Be sure to enter a leading zero if your ID does not already contain one, i.e., if your ID number is 123456, enter 0123456. Your GGU ID number is printed on your GGU ID card or available from the Profile tab on your GGU4YOU account.

Also, consider checking the library's Facebook page for any notices about databases that may be temporarily unavailable.

If you continue to have access problems, please check the other solutions listed on the above tabs.

If none of the solutions listed in this guide resolve your problem and a librarian is unavailable to assist you, please try using a different web browser or, if possible, a different computer.

Sometimes web browsers are configured with exceptionally strict security settings that interfere with access to GGU databases and other online services. Alternately, your computer may be protected by a Firewall or Filtering Software that is too aggressive. If you access GGU library databases from a computer provided by your employer, please check with your IT department for assistance. If you are accessing from home, please consult with the reseller or organization that configured your computer to see if they can help you reconfigure your computer.

Lastly, if your web browser is configured to block pop-up windows, deny cookies or disable javascript, you can try temporarily permitting popups, allowing cookies, and enabling javascript while using GGU library databases to see if that solves the problem. Please refer to your web browser's documentation or online help system for assistance configuring such features.