Database Troubleshooting Guide 

If none of the information in this guide resolves your problem, please contact the University Library Reference Desk:

Please be sure to include the following information:

When accessing a GGU database that requires a secure connection, Firefox 3 and later will display an error and deny access to the site. To access the database, you must add a security exception for the site to Firefox. Alternately, you can try switching to Internet Explorer or reverting back to Firefox 2.0.

The following GGU databases/services use secure connections:

• Economist Intelligence Unit
• Lexis-Nexis
• RefWorks
• Ebrary (when using the "sign in" feature to access a personalized bookshelf)

To fix the problem, do the following when the error occurs in Firefox 3:

1. Click the Or you can add an exception... link in the Secure Connection Failed dialog box:

2. Click the Add Exception button:

3. Click the Get Certificate button:

4. Make sure the Permanently store this exception box is selected
5. Click the Confirm Security Exception button:

Note: These steps must be repeated (only once) for every database that reports the error. The Economist, Lexis-Nexis, Ebrary and RefWorks sites must all be added individually according to these instructions.